Dear Manna Family,
Over the past 12 weeks, our world has been turned upside down. First, the COVID-19 virus, then the inexcusable and brutal killing of George Floyd, followed by peaceful protests, chaos and violence in our streets. We have seen the worst of society and the best of society. We have seen the goodness of people as well as violence and evil. We have seen the chaos of the world, followed the next morning by the beauty of the world through people coming together to do good and try to make the situation better. I love the following quote:
“It is in your hands to create a better world for all who live in it.”
I pray this is the heartbeat of who we are, the heartbeat of the Manna culture to treat others as we would want to be treated. Each and every day we are given opportunities to either help make our world better or worse.
I Peter 2: 13-17 in The Message translation states, “Make the Lord proud of you by being good citizens. Respect the authorities, whatever their level; they are God’s chosen for keeping order. It is God’s will that by doing good you might cure the ignorance of the fools who think you’re a danger to society. Exercise your freedom by serving God, not by breaking the rules. Treat everyone you meet with dignity. Love your spiritual family. Revere God. Respect the government.
We are living in tense and confusing times. We will encounter people who are upset, frustrated, annoyed, on edge, and fearful. This is not about us; this is about what is going on in society – people sheltered in place, required to wear masks, and peaceful protests interrupted by anarchy. We are called to do everything we can to create a better world for all. We must remain calm, be polite, show kindness, love, and respect. This will require consistent, courageous and creative effort – for every guest, every time. Encourage each other that the Lord is in control – nothing catches Him off guard. He has provided us with a future and a hope. The expectation is that 1/5 off all restaurants in the US will close and never reopen. This creates concern, anxiety, and widespread unemployment. We need to be grateful to the Lord for our company. He has watched over us, provided for us, and kept us strong financially and operationally through strong leadership. We can be thankful to the Lord that we have a job and a place to go.
We are in a season of unprecedented pandemic, protest and anger, but we will get through this. This too shall pass. My prayer for our nation is that it will become a better place. That it will be a united nation, a nation of lasting peace and equal justice for all people. Organizations like ours provide a place people can trust and a place where they know they will be treated with compassion and understanding. Each one of us represents our company and everything for which it stands. This means we smile with our eyes while wearing masks, we show patience and kindness. We continue to do what we have been doing—serving our guests by welcoming them, encouraging them and each other, being coaches, cheerleaders, and listeners. We keep everyone calm and avoid negative conversations about what is happening. We respect one another. We continually think about and strive to be all that we can be. We set the example and show there is a better way.
Thank you for all you are doing and, especially, for who you are. It is in our hands – each one of us, each and every day -- to help create a better world for all who live in it. I am confident that you will stand strong and will let your light shine!
In His Grace,
President/CEO Manna Development Group
1 Peter 4:8-11
Every Guest Every Time